Our private office is looking for a Director of Orthodontic Operations to join our team. The Director of Orthodontic Operations’ primary responsibility is to oversee the daily operations, patient experience, and business performance of two orthodontic practice locations in the Capital District. This role functions as a high-level Office Manager, working closely with the orthodontic doctor/owner to grow a new orthodontic program into a thriving, high-volume business. The Director will lead a team of clinical and administrative professionals, ensure operational excellence, and contribute to strategic initiatives that support both short-term goals and long-term growth. This position requires hands-on leadership, a strong understanding of orthodontic workflows, and the ability to maintain high standards for patient care, compliance, and business performance.

We are excited to offer our team members a competitive compensation package that includes medical/dental/vision/life insurance, long and short-term disability, generous PTO, paid holidays, Traditional and Roth 401(k) options, and much more!

** $5,000 SIGN-ON BONUS! **

Compensation:

• $90,000 - $95,000 per year.
• Large performance-based bonus.

Responsibilities

• Lead daily operations for two orthodontic locations, ensuring a smooth patient experience and efficient workflows.
• Manage, coach, and develop a team of approximately 20+ clinical and administrative team members.
• Oversee scheduling, staffing, and operational planning to maximize productivity and patient satisfaction.
• Partner with the orthodontic doctor to implement growth strategies for the new orthodontic program.
• Monitor practice metrics, assist in analyzing P&L reports, and identify opportunities to improve efficiency and profitability.
• Maintain compliance with all regulatory and clinical guidelines.
• Develop and enforce office policies and procedures to ensure consistency and quality.
• Coordinate with other departments within the larger pediatric dental organization to align resources and processes.
• Assist with hiring, onboarding, and ongoing training of staff to maintain high performance and low turnover.
• Lead or support practice projects, operational improvements, and growth initiatives.

Qualifications

• 3+ years of orthodontic office management experience (required).
• Must have extensive experience with New York State (NYS) Medicaid Orthodontics.
• Proven leadership skills with experience managing both clinical and administrative staff.
• Strong organizational skills and the ability to balance multiple priorities.
• Understanding of orthodontic P&L statements and business metrics preferred.
• Excellent verbal and written communication skills.
• Ability to work on-site at assigned locations.

Our office is an equal opportunity employer.

INDHRM200