Our private orthodontic office in Phoenix, AZ, is seeking a talented Treatment Coordinator to join our established, fun, and patient-focused practice.

We are looking for someone who is professional, personable, and passionate about creating an exceptional experience for our patients and their families. This role is key in guiding patients through their orthodontic journey—from the initial consultation to helping them understand treatment options and financial arrangements.

Schedule

• Full-time
• Monday - Thursday, 7:45 AM - 5:00 PM
• Friday, hours vary

Benefits

• Competitive pay based on experience
• Quarterly bonus incentives
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options

Responsibilities

• Coordinate patient treatment plans and ensure alignment with referring dentists
• Foster relationships with every new patient as well as referring dentists
• Tracking all new patients and following up with pending patients
• Maintain a certain conversion rate (75-85%)
• Strong understanding of orthodontic insurance and submitting pre-estimates
• Maintain HIPAA and OSHA compliance at all times
• Assist in the collection of payments
• Collaborate with clinical staff to ensure the delivery of high-quality patient care
• Provide administrative support to enhance clinic efficiency and patient satisfaction
• Scan with Itero for every new patient (new patient records)

Qualifications

• Previous experience in an orthodontic office, preferably with treatment coordinating
• Familiarity with insurance processes and writing contracts
• Proficiency in administrative tasks, including scheduling appointments and managing patient communications
• Strong organizational skills with attention to detail
• Excellent interpersonal and communication skills to interact effectively with patients and staff
• Ability to work collaboratively in a fast-paced environment while maintaining professionalism

Join our team as a Treatment Coordinator, where you can make a significant impact on patient care while advancing your career in orthodontics!

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