Position Summary

Our private dental office in Scottsdale, AZ, is seeking a personable, motivated, and detail-oriented Cosmetic Liaison to join our growing team. This key position is responsible for managing cosmetic dentistry leads, cultivating relationships with potential patients, and ensuring a seamless experience from the first inquiry through post-treatment follow-up. The ideal candidate thrives in a sales-driven, customer-focused environment and takes pride in creating exceptional experiences that reflect our practice’s high standards of care.

Compensation & Benefits

• Hourly Pay: $26.00 - $30.00 (plus sales incentives)

• Benefits Include:

  • Paid holidays and PTO

  • 401(k) with company match

  • Team bonus structure

  • Dental and medical benefits

• Professional Growth: Opportunities for training, advancement, and performance-based rewards.

Schedule

• Full-Time (Alternating Weeks):

  • Week 1: Monday-Thursday

  • Week 2: Tuesday-Friday

• Office Hours:

  • Monday: 7:00 AM - 3:00 PM

  • Tuesday-Thursday: 7:00 AM - 4:00 PM

  • Friday: 7:00 AM - 2:00 PM

Ideal Candidate

We’re looking for a confident communicator and proactive professional who takes ownership of the patient experience and enjoys being part of a collaborative, high-performing team in a private dental office setting.

Key Responsibilities:

• Lead Management & Sales:

  • Respond promptly and professionally to all cosmetic dentistry inquiries via phone, email, and social media

  • Educate potential clients on cosmetic treatments such as veneers, whitening, and Invisalign, addressing questions and concerns with empathy and clarity

  • Build trust and rapport with prospective patients to encourage consultations and treatment acceptance

  • Proactively follow up with leads and track conversions through CRM or lead management systems

  • Contribute to sales strategy discussions and identify opportunities for improved conversion and patient engagement

• Customer Journey Management:

  • Serve as the main point of contact throughout the patient’s cosmetic treatment journey

  • Schedule consultations and coordinate appointments for the doctor and team members

  • Ensure patients are informed, prepared, and comfortable prior to their visits

  • Oversee the entire experience from first call to final follow-up, guarantee satisfaction and consistency

• Business Development:

  • Collaborate with the marketing team to strengthen referral networks and patient acquisition efforts

  • Identify new partnership opportunities and community outreach initiatives

  • Review conversion data and patient feedback to refine outreach and marketing approaches

• Follow-Up & Retention:

  • Conduct post-treatment check-ins to ensure patient satisfaction and build lasting relationships

  • Encourage ongoing care and promote future cosmetic or restorative services

  • Collect testimonials and feedback to support marketing initiatives and continuous improvement

Qualifications

• 3-5+ years of proven experience in sales, customer service, or business development (experience in the dental or cosmetic field preferred but not required)

• Strong communication, presentation, and relationship-building skills

• Proficient in multitasking, organization, and time management

• Familiarity with Dentrix or other dental software systems

• Self-motivated, goal-oriented, and professional demeanor

• Enthusiasm for aesthetics and patient-centered care

Preferred Skills

• Knowledge of cosmetic dental procedures (veneers, whitening, Invisalign, etc.)

• Experience with CRM tools and lead tracking systems

• Understanding of marketing and referral development strategies

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